Fruugo

Follow this step-by-step guide to receive Fruugo order data and customer messages in your Replyco account by adding the Fruugo Integration.

Access Rights needed: Main => Admin (View & Edit)

To start receiving customer messages and order data within Replyco, you'll need to set up your integration and have access to your Fruugo account login credentials.

Step 1: Add a New Integration

To start, click the + Add Integration button in the upper-right hand corner and then click on the Fruugo logo.

Click the + Add Integration button

Click on the Fruugo logo

Step 2: Authorize Replyco — Fruugo Synchronization

From the popup window, click the Authorize button to proceed and allow Replyco to import your Fruugo customer data.

Step 3: Log in to Your Fruugo Account via Replyco

Here, you will simply give your integration a name, log in with your Fruugo username / password and enter your email address.

Integration Name: Give your integration any name you want — this is for internal purposes only.

Username: Enter your Fruugo account username (this is usually an email address).

Password: Enter your Fruugo account password.

Display Email: Associate an email address with your new integration.

Once done, click the Authorize button at the bottom.

Step 4: Set up the Correspondence

In order to receive all of your Fruugo emails, in addition to your Fruugo order data, you need to perform one of the following actions:

• Set up Email Forwarding

• Connect to your existing mailbox with the Fruugo correspondence via SMTP

• Update Fruugo Main Email

To Update Your Fruugo Main Email, click the Copy Email Address button and then click Done.

Click the Copy Email Address button and then click Done

Visit Fruugo Settings page and update your main email address with the Replyco's generated one

Update your Fruugo email address

All Done!

You will now see a message that your Fruugo Integration was saved successfully. Click the Finish button.

Click the Finish button

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [email protected]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]