Gmail
Your step-by-step guide to adding the Gmail Integration to your Replyco account. Follow this checklist to view and reply to all Gmail messages in one hub.
Last updated
Your step-by-step guide to adding the Gmail Integration to your Replyco account. Follow this checklist to view and reply to all Gmail messages in one hub.
Last updated
Access Rights needed: Main => Admin (View & Edit)
Replyco can pull messages from your Gmail account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to.
WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
Click on + Add Integration at the top right of the app.
Select Gmail from the list of currently available Replyco Integrations.
Enter the Integration name.
Click Authorize.
Click Authorize (a second time). This will open a new window where you'll be asked to log in or choose an existing account you're already logged in to.
Click Allow in the next TWO pop-up windows. This will give Replyco access to your messages and settings.
Click Allow (again), then confirm your choices.
You will see this pop-up window in the Replyco app with the text that your new integration has been successfully saved. However, you still need to complete a couple more steps to complete the integration.
Google will send an email to confirm that you have granted access to Replyco.
Find the Google Email
Click Check activity.
Click Yes, it was me.
Please note that sometimes you may need to enable Less Secure Apps access.
Go to the Less secure app access section of your Google Account. You might need to sign in.
Open your Google Admin console (admin.google.com).
Click Security > Basic settings.
Under Less secure apps, select Go to settings for less secure apps.
In the subwindow, select the Enforce access to less secure apps for all users radio button.
Click the Save button.
To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.
A green status means that the Integration IS configured correctly.
A red status means the integration is NOT configured correctly.
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