Feedback List
This is a list all of your feedbacks that are being pulled from your eBay & Amazon shops.
Access Rights needed: Main => Feedback (View & Edit)
Please note that this module displays All Feedback from eBay and only Neutral & Negative Feedback from Amazon.
Columns & Lines
Once you open a Feedback List, you will see a list with the following information in each line:
User: this is the username of your buyer who left a Feedback
Rating: this is the buyer's rating, which shows the number of feedbacks this buyer has left (for eBay integrations only)
Comment Type: can be Positive/Neutral/Negative
Comment: this is the text of the review itself
Created Date: this is a date the review has been left
Account: this is the name of your eBay/Amazon account this review belongs to
Filters & Sorting
The User, Comment Type, Comment, Created Date & Account columns can be sorted. Just click on them once or twice to choose the order:
You are also able to search among your reviews by using the Search field and filter the results by the following parameters:
Account: display only reviews related to a certain eBay or Amazon account
Comment Type: display only positive/neutral/negative reviews
Marketplace: display only eBay or Amazon reviews
Still have questions?
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: help@replyco.com
Phone: US🇺🇸 +1 407-588-2574 | UK🇬🇧 +44 20 8064 0564
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