# Case List

{% hint style="warning" %}
Access Rights needed: **Main => Cases (View & Edit)**
{% endhint %}

The **Case Summary** screen provides a snapshot of all active **eBay Cases** that have been synced in Replyco. You can sort column headers (newest to oldest) and view which cases need your attention.

<figure><img src="/files/Tjk6LKsQ8SmZD6qWdWjQ" alt=""><figcaption><p>The Case List</p></figcaption></figure>

### **Filters**

Cases are fully searchable and you can **Filter by Status** (Opened, In Progress, Closed), by **Account** (for those that have more than one eBay account), **and more**.

**Opened:** The Opened status shows you when a new case has been opened, but no action has yet been taken.

**In Progress (noted in yellow):** The In Progress status signifies that a case is still open, but is in the process of being addressed. Further action is likely needed depending on where the buyer / seller is in the resolution process.

**Closed (noted in green):** Closed indicates a case has been closed and no further action is required.

<figure><img src="/files/LYhQIOlgcpXPvT7xi1Pv" alt=""><figcaption><p>The Case List filters</p></figcaption></figure>

{% hint style="info" %}
Please note that we show only **Active** **Cases** **by default**. If you wish to display **Closed** ones, please **enable the "All" additional filter** before searching.
{% endhint %}

### **Customize Your View**

While inside the **Case List** screen, you will find icons that enable you to **customize your view**.&#x20;

**Edit:** To edit which columns you see in your interface, click on the **Edit button** and select the column by marking the **checkbox**.

![](/files/JDeIoiuTbOr1KeaUHBLm)![](/files/U5pxukNkJcDRBlekb5Q7)

**Sync:** For force synchronization, click the **Sync button**. Even though Replyco automatically syncs in the background throughout the day, you’ll need to force sync if you want to see an update immediately.&#x20;

<figure><img src="/files/Ybb7ea39qQeKhiMslTPt" alt=""><figcaption><p>Sync &#x26; Refresh buttons</p></figcaption></figure>

**Refresh:** Hit **Refresh** to update the page with the latest sync (automated or forced).

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/working-with-modules/cases/case-list.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.