Replyco Documentation
HomeBlogFeaturesContact
  • 👋Welcome to Replyco Helpdesk
  • Getting Started
    • 🧑‍💻User Guide
    • 🧑‍💼Moderator Guide
    • 💼Administrator Guide
  • Main Sections
    • ➕Adding Accounts
      • Marketplaces
        • Amazon
        • Cdiscount
        • eBay
        • Etsy
        • Fruugo
        • Wish
      • Webstores
        • BigCommerce
        • Magento 2.0+
        • Shopify
        • Shopline
        • WooCommerce
      • Live Chats
        • Replyco Live Chat
          • Universal Instruction
          • For Magento Website
          • For BigCommerce Website
          • For Shopify Website
          • For WordPress Website
      • Social Media
        • Facebook Messenger
        • Instagram
        • Telegram
        • WhatsApp
      • Email Accounts
        • Add your Mailbox via Forwarding
        • Add your Mailbox via Custom SMTP settings
        • Switching from Forwarding to Custom SMTP
        • Gmail
        • Outlook
      • Phone Systems
        • Aircall
      • Order Management Systems
        • Billbee
        • Brightpearl
        • ChannelAdvisor
        • Katana
        • Linnworks
        • Veeqo
    • 🤖Working with Modules
      • Tickets
        • Ticket Lists
        • Inside of a Ticket
        • Ticket Creation & The Global Search Function
      • Instant Messages
        • Overview
        • Inside of a Convo
      • Cases
        • Overview
        • Case List
        • Inside of a Case
          • Case Information
          • Available Actions
      • Feedback
        • Overview
        • Feedback Requests
        • Feedback List
        • Inside of a Feedback
    • 🎨User Account Settings
      • Personal Information, Notifications & Security
      • User-specific Settings
        • Ticket-related Settings
        • UX/UI Settings
        • Action-related Settings
    • 🛍️Customers, Orders & Products
      • Customers
      • Orders
      • Products
    • 🛠️Organizing & Automatization
      • Tickets
        • Organizing Tools
        • Automation Tools
        • Additional Tools
      • Instant Messages
        • Templates
        • Auto-response Rules
        • Transcripts
      • Cases
        • Templates
      • Feedback
        • Feedback Rules
    • 📊Dashboards & Reporting
      • Dashboard System
      • Reports/Exports
    • 📋Administrative Processes
      • Company Settings
      • User Management
      • Billing Details
    • 📱Mobile Application
  • Other
    • Main Features
      • 🪄Artificial Intelligence [AI]
    • Best Practices
      • How to change a Date Format
  • Troubleshooting
Powered by GitBook
On this page
  • Filters
  • Customize Your View
  1. Main Sections
  2. Working with Modules
  3. Cases

Case List

Your easy-to-understand guide to what you will find in the Case Summary section, including Filters and Customize Your View.

PreviousOverviewNextInside of a Case

Last updated 2 years ago

Access Rights needed: Main => Cases (View & Edit)

The Case Summary screen provides a snapshot of all active eBay Cases that have been synced in Replyco. You can sort column headers (newest to oldest) and view which cases need your attention.

Filters

Cases are fully searchable and you can Filter by Status (Opened, In Progress, Closed), by Account (for those that have more than one eBay account), and more.

Opened: The Opened status shows you when a new case has been opened, but no action has yet been taken.

In Progress (noted in yellow): The In Progress status signifies that a case is still open, but is in the process of being addressed. Further action is likely needed depending on where the buyer / seller is in the resolution process.

Closed (noted in green): Closed indicates a case has been closed and no further action is required.

Please note that we show only Active Cases by default. If you wish to display Closed ones, please enable the "All" additional filter before searching.

Customize Your View

While inside the Case List screen, you will find icons that enable you to customize your view.

Edit: To edit which columns you see in your interface, click on the Edit button and select the column by marking the checkbox.

Sync: For force synchronization, click the Sync button. Even though Replyco automatically syncs in the background throughout the day, you’ll need to force sync if you want to see an update immediately.

Refresh: Hit Refresh to update the page with the latest sync (automated or forced).

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Email: help@replyco.com

Chat: (lower right of the App)

Phone: US +1 407-588-2574 | UK +44 20 8064 0564

🤖
🇺🇸
🇬🇧
Click on the chat icon
The Case List
The Case List filters
Sync & Refresh buttons