# Case List

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Access Rights needed: **Main => Cases (View & Edit)**
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The **Case Summary** screen provides a snapshot of all active **eBay Cases** that have been synced in Replyco. You can sort column headers (newest to oldest) and view which cases need your attention.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FSOBm3tZ3Dd86JHi4FxAV%2Fimage.png?alt=media&#x26;token=4a69eaad-fed9-4cf9-9c53-bbfdec1d7b7e" alt=""><figcaption><p>The Case List</p></figcaption></figure>

### **Filters**

Cases are fully searchable and you can **Filter by Status** (Opened, In Progress, Closed), by **Account** (for those that have more than one eBay account), **and more**.

**Opened:** The Opened status shows you when a new case has been opened, but no action has yet been taken.

**In Progress (noted in yellow):** The In Progress status signifies that a case is still open, but is in the process of being addressed. Further action is likely needed depending on where the buyer / seller is in the resolution process.

**Closed (noted in green):** Closed indicates a case has been closed and no further action is required.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FLDfqL7H2Too4zEjU3Gar%2Fimage.png?alt=media&#x26;token=8340ecbd-8359-4a8d-960c-ecc32005081c" alt=""><figcaption><p>The Case List filters</p></figcaption></figure>

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Please note that we show only **Active** **Cases** **by default**. If you wish to display **Closed** ones, please **enable the "All" additional filter** before searching.
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### **Customize Your View**

While inside the **Case List** screen, you will find icons that enable you to **customize your view**.&#x20;

**Edit:** To edit which columns you see in your interface, click on the **Edit button** and select the column by marking the **checkbox**.

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fxb0A1LvYH9f8Ys1Moc9m%2Fimage.png?alt=media\&token=aa1f8663-c6ad-4dda-b28e-7ef0a9ac9d35)![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F9pMJc9J5KGDKFVFOWyKN%2Fimage.png?alt=media\&token=cf3676ba-50d1-4e44-823d-cb322a4774c2)

**Sync:** For force synchronization, click the **Sync button**. Even though Replyco automatically syncs in the background throughout the day, you’ll need to force sync if you want to see an update immediately.&#x20;

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FHqWzPpRy0236uoM1sIBZ%2Fimage.png?alt=media&#x26;token=b7acd891-0137-4273-8ae8-41bc2778bcce" alt=""><figcaption><p>Sync &#x26; Refresh buttons</p></figcaption></figure>

**Refresh:** Hit **Refresh** to update the page with the latest sync (automated or forced).

#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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