Feedback Rules

This guide is related to automated Amazon Feedback Requests.

The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.

• Please note that this functionality is for Amazon integration only.

• You need at least one Amazon integration added to Replyco to set up these Automated Feedback Requests.

Access Rights needed: Main => Admin (View & Edit)

Access Rights needed: Main => Feedback (View & Edit)

Access Rights needed: Tools => Automation (View & Edit)

Here’s how it works.

Step 1: Create a feedback rule

Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.

The Feedback Rules section can be found at Tools => Automation.

Please note that you will need Admin access rights to view or edit.

Navigate to the Feedback Rules tab.

Click on the +Create Rule button in the upper right corner.

Visit the Feedback Rules tab and click on the +Create Rule button.

Include a Name for the rule.

Assign Affected Channels. You can choose 1 or more Amazon integrations.

Create a Schedule (days) by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.

Exclude orders with active tickets by clicking the toggle button On or Off.

Exclude orders with open Cases by clicking the toggle button On or Off.

Click on Save. Only new orders will be affected.

Step 2: Monitoring

To view current and pending feedback requests, navigate to Feedback => Feedback Requests.

You can elect to manually send a request ahead of schedule or cancel if needed.

You can also Filter by Status by clicking on Pending, Cancelled, or Sent from the top of the list view.

Pending, Sent & Cancelled Feedback Requests can be found on the Feedback Requests page.

You may cancel a pending Feedback Request or send it right away.

Still have questions?

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