> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/organizing-and-automatization/feedback/feedback-rules.md).

# Feedback Rules

This guide is related to automated Amazon Feedback Requests.

**The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.**

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* Please note that this functionality is for **Amazon integration only**.
* You need at least one **Amazon integration added** to Replyco to set up these Automated Feedback Requests.
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Access Rights needed: **Main => Admin (View & Edit)**
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Access Rights needed: **Main => Feedback (View & Edit)**
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Access Rights needed: **Tools => Automation (View & Edit)**
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Here’s how it works.

### **Step 1: Create a feedback rule**

Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.

The **Feedback Rules** section can be found at **Tools** => **Automation**.

<mark style="color:orange;">Please note that you will need Admin access rights to view or edit.</mark>

Navigate to the **Feedback Rules** tab.

Click on the **+Create Rule** button in the upper right corner.

![Visit the Feedback Rules tab and click on the +Create Rule button.](https://lh5.googleusercontent.com/YrVQcjphJ9PUiU5jefwYuLQb1CFXmeK6qUQxCK4U2bclTTGCv7qa4vX1dt2zeJsMbG8iPGoMEHjkZBGECg9cZJhCensHE86Igsch6cAA4bxAsbh4pPMCNNrUL40loFP53Gedbwpv)

Include a **Name** for the rule.

Assign **Affected Channels**. You can choose 1 or more Amazon integrations.

Create a **Schedule (days)** by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.

**Exclude orders with active tickets** by clicking the toggle button **On** or **Off**.&#x20;

**Exclude orders with open Cases** by clicking the toggle button **On** or **Off**.

Click on **Save**. Only new orders will be affected.

### **Step 2: Monitoring**

To view current and pending feedback requests, navigate to **Feedback** => **Feedback Requests**.

You can elect to manually send a request ahead of schedule or cancel if needed.

You can also Filter by Status by clicking on **Pending**, **Cancelled**, or **Sent** from the top of the list vie&#x77;**.**&#x20;

![Pending, Sent & Cancelled Feedback Requests can be found on the Feedback Requests page.](https://lh3.googleusercontent.com/athd9kas9wvcwC8x3FXNCibKUJ9gu-8tX4iPGMzvP2O8GKypSZb4_GDN1bj17cBXDlzb9jkcC3LC8wj3xqEKJJ4YSL6_g0B8RGWpRlgQW1D7C733pD7ATdvVehYOFG4uX6Ol_J7g)

![](https://lh5.googleusercontent.com/UmbYdMEz98Ti2wMvwBd3yozCSqbdEsqjPACFSDDcFDP_NmbDpYlkJndnmV-wE_54id0wtuVUPvAPvs9Hw8j0rHO4q0Otd5GuvW8FuRXfTMpjAY8zYkU1kjscROezGCYGCiN1YnqV)

You may **cancel** a pending Feedback Request or **send** it right away.

#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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