> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/working-with-modules/feedback/inside-of-a-feedback.md).

# Inside of a Feedback

{% hint style="warning" %}
Access Rights needed: **Main => Feedback (View & Edit)**
{% endhint %}

## Feedback Area

This area contains the review type, its text & creation date, as well as the main information about the product discussed.

<figure><img src="/files/TbSyZbJXdZngxCCergBB" alt=""><figcaption><p>Feedback Area</p></figcaption></figure>

## Related Tickets

<figure><img src="/files/Mh6TOV0Z2Li1gt8pm1Bg" alt=""><figcaption><p>Related Tickets.</p></figcaption></figure>

This section shows **all the existing tickets related to this Feedback**. This will help you see what led to the unwanted feedback and understand what you need to do in order to avoid similar situations in the future.&#x20;

<figure><img src="/files/fLajVkMcuQ9YaqmZD6tc" alt=""><figcaption><p>Related Feedback inside of tickets.</p></figcaption></figure>

For your convenience, we also added the **Related Feedback section inside of tickets**, so you could see if the buyer you are chatting with has any existing feedback.

## Customer Details

<figure><img src="/files/91QzL6jbGSbbAjrdYylX" alt=""><figcaption><p>Customer Details section</p></figcaption></figure>

This section contains your buyer's **contact data**. It will allow you to **create a new ticket** right away or reach your customers via **phone**.&#x20;

## Order Details

<figure><img src="/files/OAFaazZZRNjblxAlE78U" alt=""><figcaption><p>Order Details section</p></figcaption></figure>

This section replicates the Tickets' Order Details section and displays the **main information about the order** the review is related to.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions
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