# Inside of a Feedback

{% hint style="warning" %}
Access Rights needed: **Main => Feedback (View & Edit)**
{% endhint %}

## Feedback Area

This area contains the review type, its text & creation date, as well as the main information about the product discussed.

<figure><img src="/files/TbSyZbJXdZngxCCergBB" alt=""><figcaption><p>Feedback Area</p></figcaption></figure>

## Related Tickets

<figure><img src="/files/Mh6TOV0Z2Li1gt8pm1Bg" alt=""><figcaption><p>Related Tickets.</p></figcaption></figure>

This section shows **all the existing tickets related to this Feedback**. This will help you see what led to the unwanted feedback and understand what you need to do in order to avoid similar situations in the future.&#x20;

<figure><img src="/files/fLajVkMcuQ9YaqmZD6tc" alt=""><figcaption><p>Related Feedback inside of tickets.</p></figcaption></figure>

For your convenience, we also added the **Related Feedback section inside of tickets**, so you could see if the buyer you are chatting with has any existing feedback.

## Customer Details

<figure><img src="/files/91QzL6jbGSbbAjrdYylX" alt=""><figcaption><p>Customer Details section</p></figcaption></figure>

This section contains your buyer's **contact data**. It will allow you to **create a new ticket** right away or reach your customers via **phone**.&#x20;

## Order Details

<figure><img src="/files/OAFaazZZRNjblxAlE78U" alt=""><figcaption><p>Order Details section</p></figcaption></figure>

This section replicates the Tickets' Order Details section and displays the **main information about the order** the review is related to.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/working-with-modules/feedback/inside-of-a-feedback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.