Inside of a Feedback

Here are the main things you can find inside of each review. All of them will allow you to streamline your work with Feedback from your customers.

Access Rights needed: Main => Feedback (View & Edit)

Feedback Area

This area contains the review type, its text & creation date, as well as the main information about the product discussed.

This section shows all the existing tickets related to this Feedback. This will help you see what led to the unwanted feedback and understand what you need to do in order to avoid similar situations in the future.

For your convenience, we also added the Related Feedback section inside of tickets, so you could see if the buyer you are chatting with has any existing feedback.

Customer Details

This section contains your buyer's contact data. It will allow you to create a new ticket right away or reach your customers via phone.

Order Details

This section replicates the Tickets' Order Details section and displays the main information about the order the review is related to.

Still have questions?

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