> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/customers-orders-and-products/orders.md).
# Orders
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Access Rights needed: **Tools => Orders (View & Edit)**
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## List of Orders
This is the main screen of the Orders section. All of your orders can be found here.
Orders List
## Filtering & Sorting
If you need to find certain order(s), you may use a **search**, **filters**, and **sorting**.
The **Search** field supports **Order Numbers**, **Customer Names**, and various **Order Management Systems' Order Numbers**.
All tickets can be **filtered** **by** certain timeframes (for **Order Creation Date**, **Purchase Date**), and by a certain **Integration Channel**.
The Search field & Filters
All the results can be **sorted by each column**. For example, by ticket count or by order creation date.
All Orders filtered by Created Date & sorted by Ticket Count
## Order Details
Each order can be clicked. Once done, a pop-up with the main Order Details will appear.
You are able to quickly **create a new ticket** by simply **clicking on the Customer Email**.
Clicking on the **Customer's Name** will take you to a relevant [**Contact Card**](/main-sections/customers-orders-and-products/customers.md#contact-card).
Order Details pop-up
Each order also contains the **Related Tickets section** that shows all the tickets related to this order. And the **Notes section** that contains Order-related notes left by you or your colleagues.
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For **eBay Orders**, we have the ability to **process** them **directly from withing Replyco**. You can **Cancel, Refund** or **Return** an order by simply clicking a button.
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Order Processing buttons and Related Tickets section
#### Still have questions?
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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)
**Email:**
**Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564
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