# Orders

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Access Rights needed: **Tools => Orders (View & Edit)**
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## List of Orders

This is the main screen of the Orders section. All of your orders can be found here.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FifVxZTjBM0JYlgO6jeKY%2Fimage.png?alt=media&#x26;token=8a4f0c25-b5cc-4be9-b4f9-00bf685a1266" alt=""><figcaption><p>Orders List</p></figcaption></figure>

## Filtering & Sorting

If you need to find certain order(s), you may use a **search**, **filters**, and **sorting**.

The **Search** field supports **Order Numbers**, **Customer Names**, and various **Order Management Systems' Order Numbers**.

All tickets can be **filtered** **by** certain timeframes (for **Order Creation Date**, **Purchase Date**), and by a certain **Integration Channel**.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FnVLX7nP3cQJTMvqlxfjG%2Fimage.png?alt=media&#x26;token=ae6c5599-ac09-45f3-8f9c-b4f9b76e9cfb" alt=""><figcaption><p>The Search field &#x26; Filters</p></figcaption></figure>

All the results can be **sorted by each column**. For example, by ticket count or by order creation date.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYs7JSCcB1X8a1w4uWb6i%2Fimage.png?alt=media&#x26;token=ed3a8704-a60e-42f0-859b-ffd4655b9408" alt=""><figcaption><p>All Orders <strong>filtered by Created Date</strong> &#x26; <strong>sorted by Ticket Count</strong></p></figcaption></figure>

## Order Details

Each order can be clicked. Once done, a pop-up with the main Order Details will appear.

You are able to quickly **create a new ticket** by simply **clicking on the Customer Email**.&#x20;

Clicking on the **Customer's Name** will take you to a relevant [**Contact Card**](https://docs.replyco.com/main-sections/customers#contact-card).

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fvi6baL8Y0D5AxQCorYRv%2Fimage.png?alt=media&#x26;token=84047441-31e9-4182-8d1e-939db4efd78a" alt=""><figcaption><p>Order Details pop-up</p></figcaption></figure>

Each order also contains the **Related Tickets section** that shows all the tickets related to this order. And the **Notes section** that contains Order-related notes left by you or your colleagues.

{% hint style="info" %}
For **eBay Orders**, we have the ability to **process** them **directly from withing Replyco**. You can **Cancel, Refund** or **Return** an order by simply clicking a button.
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<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FTc4HCnbobbeBSb4aYboL%2Fimage.png?alt=media&#x26;token=a5f8c5f6-a420-40ce-a86e-a3f1a3b556a9" alt=""><figcaption><p>Order Processing buttons and Related Tickets section</p></figcaption></figure>

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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