Billbee

Follow this step-by-step guide to start receiving Billbee orders into your Replyco account by adding the native integration.

Access Rights needed: Main => Admin (View & Edit)

To begin receiving order information from your Billbee account, you'll need to connect it to Replyco.

Step 1: Create an API password

In order to add your account to Replyco, you need two things: Billbee main account email address and Billbee API password.

Please note: The integration can only be setup with your Billbee main account and the corresponding email address. A setup via an employee account is not possible.

Here is how it can be done. Press the Settings icon and click on the Billbee API section:

Press the Settings icon and click on the Billbee API section:

Press Settings => Billbee API

Once done, the General Settings screen will be displayed.

Here, you will need to do the following:

• Activate the API (1)

• Insert your own API password (2)

• Click Save

Activate the API, type your API password and click Save

Please save your newly created password, you will need it in the next step.

Step 2: Add your Billbee account to Replyco

Click + Add Integration at the top right of the app.

Select Billbee from the list of integration options.

Select Billbee

Click the Authorize button.

Click the Authorize button

Enter your Username (Billbee account email address) and Password (your Billbee API password created in the previous step). Then click Authorize.

Enter your Username & Password

All done! From now on, we will start pulling your Billbee orders and attach them to related tickets automatically.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]