# Ticket-related Settings

## Message Language

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fqblo7ohZ8vxzfjWXVvIU%2Fimage.png?alt=media&#x26;token=54358285-8076-42d9-8a09-91f97424b1c2" alt=""><figcaption></figcaption></figure>

This setting defines the **user's native language**. When inside of a ticket, the **Translate button** will translate text to this particular language **by default**, with just one click, saving a few precious seconds of your time.

{% hint style="info" %}
Please note that this setting is NOT about changing the language of Replyco Platform interface. At this moment in time, the App is available in English language only.
{% endhint %}

![The system translates a messages' text into the user's language by default.](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FPsVsSZbCLZ8cUhBi2xJF%2Fimage.png?alt=media\&token=8cc69a7a-9544-420b-b6dd-af269fcb8b23)

## Message Order

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FBEudZm6jxhXClUjxTwJY%2Fimage.png?alt=media&#x26;token=1787bb95-a84e-4148-97f3-fb082411bf0e" alt=""><figcaption></figcaption></figure>

This setting defines the default messages ordering inside of a ticket.

It can be switched to the **Newest to Oldest** OR **Oldest to Newest**.

When you enter the ticket, you may choose how to sort messages manually by simply clicking the sort button. This setting **remembers** your individual preferences and **automatically** switches this sorting to the way you need **each time** you visit a ticket.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FQWWXQz0INlWcFqAuLvzc%2Fimage.png?alt=media&#x26;token=73ea30ec-8def-421c-8d17-7fa2321d7054" alt=""><figcaption><p><strong>Oldest to Newest</strong> messages sorting inside of a ticket</p></figcaption></figure>

## Default Message View

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FltvK6Vtenv8em9HKx89i%2Fimage.png?alt=media&#x26;token=3d669f8b-2122-4102-bac0-b8391db4ac25" alt=""><figcaption></figcaption></figure>

This setting defines the default messages view inside of a ticket.

It can be switched to **Text** OR **HTML**.

When you enter the ticket, you may choose how to display messages by simply clicking the toggle button. This setting **remembers** your individual preferences and **automatically** switches this toggle button to the way you need **each time** you visit a ticket.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FHllc2hFyvcvuNcgt3pqv%2Fimage.png?alt=media&#x26;token=ff9b6909-d901-4a99-b8f5-71645950d7b4" alt=""><figcaption><p><strong>Show Text</strong> mode</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FJwNVwqbj59EBSYbzxfso%2Fimage.png?alt=media&#x26;token=2ddbbe4a-9995-4146-8684-02e65baab708" alt=""><figcaption><p><strong>Show HTML</strong> mode</p></figcaption></figure>

## Expand all messages in a thread

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FPHL2iVr3iNUX8FmddXYt%2Fimage.png?alt=media&#x26;token=e0b3ff56-d630-4194-be94-bc3cfece89e6" alt=""><figcaption></figcaption></figure>

Basically, each message inside of a ticket is **collapsed** (except the very last message). In order to expand it, you need to click the **Expand Message button**:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FSMaWjXdNHMSPqunIYHKP%2Fimage.png?alt=media&#x26;token=dc59ab88-8ba4-4830-ad98-ea1315bcde07" alt=""><figcaption><p>The <strong>Expand message</strong> button</p></figcaption></figure>

This option allows you to **choose** whether to expand or leave messages collapsed **by default**.

## Message sending delay

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F9Lku2YjBLaTouQVIuL70%2Fimage.png?alt=media&#x26;token=0b7927ed-aad4-494b-a183-cb95943af40b" alt=""><figcaption></figcaption></figure>

Replyco allows each user to set up a **delay-by-default time** **when sending messages**. When delayed, users can **cancel** the message before the delay time elapses. Similar to an “**undo**” button in Gmail, **but better**!

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYbdGzZ2etmuGzIUdbakO%2Fimage.png?alt=media&#x26;token=e6c8dab0-f178-4ae4-acbd-f20ba1ca6a53" alt=""><figcaption><p><strong>Cancel Button</strong> for Delayed messages</p></figcaption></figure>

We hope these simple but flexible settings will allow you to interact with ticket messages with more convenience than ever before.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}