> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings/ticket-related-settings.md).

# Ticket-related Settings

## Message Language

<figure><img src="/files/qzchnlmU7z2eJEiNhmdH" alt=""><figcaption></figcaption></figure>

This setting defines the **user's native language**. When inside of a ticket, the **Translate button** will translate text to this particular language **by default**, with just one click, saving a few precious seconds of your time.

{% hint style="info" %}
Please note that this setting is NOT about changing the language of Replyco Platform interface. At this moment in time, the App is available in English language only.
{% endhint %}

![The system translates a messages' text into the user's language by default.](/files/OBhwb1Ilc0iiPkyef6Cq)

## Message Order

<figure><img src="/files/oJyeSoZ4NYtgN1iYIM3A" alt=""><figcaption></figcaption></figure>

This setting defines the default messages ordering inside of a ticket.

It can be switched to the **Newest to Oldest** OR **Oldest to Newest**.

When you enter the ticket, you may choose how to sort messages manually by simply clicking the sort button. This setting **remembers** your individual preferences and **automatically** switches this sorting to the way you need **each time** you visit a ticket.

<figure><img src="/files/z95UrZmNyh5KSsrEHmuk" alt=""><figcaption><p><strong>Oldest to Newest</strong> messages sorting inside of a ticket</p></figcaption></figure>

## Default Message View

<figure><img src="/files/YyfoVgZMAFuR6cMtLhMg" alt=""><figcaption></figcaption></figure>

This setting defines the default messages view inside of a ticket.

It can be switched to **Text** OR **HTML**.

When you enter the ticket, you may choose how to display messages by simply clicking the toggle button. This setting **remembers** your individual preferences and **automatically** switches this toggle button to the way you need **each time** you visit a ticket.

<figure><img src="/files/obRJPbUklYWYKcmBctiu" alt=""><figcaption><p><strong>Show Text</strong> mode</p></figcaption></figure>

<figure><img src="/files/eTC5jHJdQIQcVL2jQV4l" alt=""><figcaption><p><strong>Show HTML</strong> mode</p></figcaption></figure>

## Expand all messages in a thread

<figure><img src="/files/4gp5If1ageGKOHiF2Phg" alt=""><figcaption></figcaption></figure>

Basically, each message inside of a ticket is **collapsed** (except the very last message). In order to expand it, you need to click the **Expand Message button**:

<figure><img src="/files/PlumKFgjD18VepQODotI" alt=""><figcaption><p>The <strong>Expand message</strong> button</p></figcaption></figure>

This option allows you to **choose** whether to expand or leave messages collapsed **by default**.

## Message sending delay

<figure><img src="/files/NqlR7AXRQ19bm3gDyi6A" alt=""><figcaption></figcaption></figure>

Replyco allows each user to set up a **delay-by-default time** **when sending messages**. When delayed, users can **cancel** the message before the delay time elapses. Similar to an “**undo**” button in Gmail, **but better**!

<figure><img src="/files/DGr37vpKVTmdjB2oLmza" alt=""><figcaption><p><strong>Cancel Button</strong> for Delayed messages</p></figcaption></figure>

We hope these simple but flexible settings will allow you to interact with ticket messages with more convenience than ever before.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}