Ticket-related Settings

Here is a description of settings that affect the way you see the messages in a ticket and how you reply to them.

Message Language

This setting defines the user's native language. When inside of a ticket, the Translate button will translate text to this particular language by default, with just one click, saving a few precious seconds of your time.

Please note that this setting is NOT about changing the language of Replyco Platform interface. At this moment in time, the App is available in English language only.

The system translates a messages' text into the user's language by default.

Message Order

This setting defines the default messages ordering inside of a ticket.

It can be switched to the Newest to Oldest OR Oldest to Newest.

When you enter the ticket, you may choose how to sort messages manually by simply clicking the sort button. This setting remembers your individual preferences and automatically switches this sorting to the way you need each time you visit a ticket.

Oldest to Newest messages sorting inside of a ticket

Default Message View

This setting defines the default messages view inside of a ticket.

It can be switched to Text OR HTML.

When you enter the ticket, you may choose how to display messages by simply clicking the toggle button. This setting remembers your individual preferences and automatically switches this toggle button to the way you need each time you visit a ticket.

Show Text mode

Show HTML mode

Expand all messages in a thread

Basically, each message inside of a ticket is collapsed (except the very last message). In order to expand it, you need to click the Expand Message button:

The Expand message button

This option allows you to choose whether to expand or leave messages collapsed by default.

Message sending delay

Replyco allows each user to set up a delay-by-default time when sending messages. When delayed, users can cancel the message before the delay time elapses. Similar to an “undo” button in Gmail, but better!

Cancel Button for Delayed messages

We hope these simple but flexible settings will allow you to interact with ticket messages with more convenience than ever before.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]