# Ticket-related Settings
## Message Language
This setting defines the **user's native language**. When inside of a ticket, the **Translate button** will translate text to this particular language **by default**, with just one click, saving a few precious seconds of your time.
{% hint style="info" %}
Please note that this setting is NOT about changing the language of Replyco Platform interface. At this moment in time, the App is available in English language only.
{% endhint %}
## Message Order
This setting defines the default messages ordering inside of a ticket.
It can be switched to the **Newest to Oldest** OR **Oldest to Newest**.
When you enter the ticket, you may choose how to sort messages manually by simply clicking the sort button. This setting **remembers** your individual preferences and **automatically** switches this sorting to the way you need **each time** you visit a ticket.
Oldest to Newest messages sorting inside of a ticket
## Default Message View
This setting defines the default messages view inside of a ticket.
It can be switched to **Text** OR **HTML**.
When you enter the ticket, you may choose how to display messages by simply clicking the toggle button. This setting **remembers** your individual preferences and **automatically** switches this toggle button to the way you need **each time** you visit a ticket.
Show Text mode
Show HTML mode
## Expand all messages in a thread
Basically, each message inside of a ticket is **collapsed** (except the very last message). In order to expand it, you need to click the **Expand Message button**:
The Expand message button
This option allows you to **choose** whether to expand or leave messages collapsed **by default**.
## Message sending delay
Replyco allows each user to set up a **delay-by-default time** **when sending messages**. When delayed, users can **cancel** the message before the delay time elapses. Similar to an “**undo**” button in Gmail, **but better**!
Cancel Button for Delayed messages
We hope these simple but flexible settings will allow you to interact with ticket messages with more convenience than ever before.
#### Still have questions?
{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)
**Email:**
**Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564
{% endhint %}
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