Add your Mailbox via Forwarding

Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to.

Reading your email accounts can be done in 1 of 2 ways:

1. Forwarding. You configure your current mailbox to forward messages to the Replyco email address we provide. Everything that is being sent to this Replyco-generated specific email address, will be displayed in Replyco.

2. SMTP. We will connect to your email server directly and use IMAP/POP protocols for receiving the emails and SMTP for sending them on your behalf when you reply via Replyco.

Click on + Add Integration at the top right of the app.

Select Email from the list of integration options.

SETTING UP EMAIL FORWARDING

Fill in the required fields and then press Authorize button.

Enter your email address to integrate - this should be the email address of the mailbox you are going to integrate into Replyco.

Send Name as - this is the name your recipients will see when you will send outcoming messages via Replyco. Here is an example of what it looks like in Gmail:

Add a custom icon - is an option that allows you to upload your own icon instead of a standard one:

Set Up a Forwarding Rule

Press the Copy Email Address button to get a specific Replyco-generated email address for your integration and then go to your mailbox settings.

In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP.

When prompted, paste the address you copied from Replyco. It may look something like this:

• Return back to the Replyco page, click Authorize to complete.

All Done!

Once you passed all the steps, click the Finish button.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?