> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md).

# Add your Mailbox via Forwarding

Your step-by-step guide to adding the Email Integration to your Replyco account. Follow this checklist to view and reply to all emails in one single hub.

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to. 

Reading your email accounts can be done in 1 of 2 ways: 

1. **Forwarding.** You configure your current mailbox to forward messages to the Replyco email address we provide. Everything that is being sent to this Replyco-generated specific email address, will be displayed in Replyco.
2. [**SMTP**](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md)**.** We will connect to your email server directly and use IMAP/POP protocols for receiving the emails and SMTP for sending them on your behalf when you reply via Replyco.

{% hint style="warning" %}
**WARNING:** If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
{% endhint %}

Click on **+ Add Integration** at the top right of the app.

Select **Email** from the list of integration options.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F96nSv97lO3vczKyf4Kv7%2Fimage.png?alt=media&amp;token=947dec84-b6e0-4022-a532-a7e5d2059a5a" alt=""><figcaption><p>Click on <strong>+ Add Integration</strong> and select <strong>Email</strong></p></figcaption></figure>

## SETTING UP EMAIL FORWARDING

### Fill in the required fields and then press **Authorize** button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fv8EduZnBdfHjCM7dPk9W%2Fimage.png?alt=media&amp;token=eb592bc6-566a-4e9a-9cb3-f5abcb9f4634" alt=""><figcaption></figcaption></figure>

**Enter your email address to integrate** - this should be the email address of the mailbox you are going to integrate into Replyco.

**Send Name as** - this is the name your recipients will see when you will send outcoming messages via Replyco. Here is an example of what it looks like in Gmail:

<img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FKoss0WwlSKiU5Zusk3ne%2Fimage.png?alt=media&amp;token=4e5ec05d-f8cc-4a70-987e-90b5dad705b9" alt="" data-size="original"><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FNrBenBhwQFYEVa8QAggw%2Fimage.png?alt=media&amp;token=79e0f2d1-9f05-4981-9ca2-fb0ba4f47e29" alt="" data-size="original">

**Add a custom icon** - is an option that allows you to upload your own icon instead of a standard one:<br>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYaRyV0fl7IG8EOR0Z0mD%2Fimage.png?alt=media&amp;token=a3a91558-e3f4-4c54-820a-c1c99289765e" alt=""><figcaption><p>Custom icons for Email integration</p></figcaption></figure>

### Set Up a Forwarding Rule

Press the **Copy Email Address** button to get a specific Replyco-generated email address for your integration and then **go to your mailbox settings**.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fchm2PbhfACdplZAAKYcW%2Fimage.png?alt=media&amp;token=1eb0a405-e09e-42ce-84f5-7c942f4f0eb8" alt=""><figcaption><p>Press the <strong>Copy Email Address</strong> button</p></figcaption></figure>

In a separate window, log in to your **Email Host** to configure **Forwarding and POP/IMAP.**&#x20;

When prompted, paste the address you **copied from Replyco.** It may look something like this:

![Create a rule to forward the correspondence to Replyco-generated email address](https://lh6.googleusercontent.com/3RaOiEn8y8D_-e3G1miiN76q8ny0-87mYW1FlAgVlU9wpk_7sQRch3-F2XO4C5z5ZL6GYuO57viVrm5ctJujwEka1GKRRs34b_kMIasIMT_1Xc8mlQaqH-Anw2DvnDny-72BO7CYVN892oBzjQ)

* Return back to the **Replyco page**, click **Authorize** to complete.

### All Done!

Once you passed all the steps, click the Finish button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FpfJLiq0hMW6Nx4p7MuuR%2Fimage.png?alt=media&amp;token=77057cbb-ad49-4e75-92ac-cc51e7fbc260" alt=""><figcaption><p>Click the <strong>Finish</strong> button.</p></figcaption></figure>

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FeforYuWWaI6Jbpzbdu4s%2Fimage.png?alt=media\&token=a7dde1be-c9a7-4f06-bcd3-f0585c6dc55f)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FvXPBZVyffwSXErHse5IL%2Fimage.png?alt=media&amp;token=dc1e66d0-47a6-4020-9405-8d016864ec64" alt=""><figcaption></figcaption></figure>

####

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}