Aircall

Follow this step-by-step guide to receive Aircall calls in your Replyco account by adding the Aircall integration.

Access Rights needed: Main => Admin (View & Edit)

Access Rights needed: Main => Calls (View & Edit)

Replyco is always trying to suggest the most efficient tools to our clients and provide a seamless Customer Support experience. That is why we created Aircall integration that will allow you to streamline your phone support and align it with Ticket & Chat correspondence.

Step 1: Start authorizing your Aircall integration

First of all, please ensure that you have all the access rights needed.

When you are ready, click the "+ Add Integration" button and choose Aircall integration. In the pop-up window click Authorize and follow the instructions below.

Click the "+ Add Integration" button

Choose Aircall integration

Click "Authorize"

Step 2: Log into your Aircall account

Once clicked "Authorize", you will be taken to Aircall website, where you need to log into your account and grant access to Replyco app.

Log into your Aircall account

Authorize Replyco application

Once authorized, you need to choose phone numbers to integrate into Replyco:

Choose numbers you want to connect with Replyco

All done!

You are almost finished. To learn more about using the Calls Module, please visit this section of our Help Docs portal.

Aircall features in Replyco

Replyco pulls all of your Aircall calls, allows you to listen to them and view all the details you need to help your buyers.

Calls List

You will see Call Details, like Customer Name, duration, Aircall user, etc.

We also pull your Aircall Labels and Aircall Notes, so you always know how to treat your customers.

Call Details, Aircall Labels & Notes

The Handy Customer Details section will show your buyer's contact details and previous Orders/Tickets history.

Customer Details with previous Orders & Tickets

The In-Built Online Audioplayer allows you to listen to your recordings without downloading them to your device.

Online Audioplayer

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]