> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/phone-systems/aircall.md). # Aircall Follow this step-by-step guide to receive Aircall calls in your Replyco account by adding the Aircall integration. {% hint style="warning" %} [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)** {% endhint %} {% hint style="warning" %} [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Calls (View & Edit)** {% endhint %} Replyco is always trying to suggest **the most efficient tools** to our clients and provide a **seamless** Customer Support experience. That is why we created Aircall integration that will allow you to **streamline** your phone support and **align it with Ticket & Chat correspondence**. ### Step 1: Start authorizing your Aircall integration First of all, please ensure that you have all the access rights needed. When you are ready, click the "**+ Add Integration**" button and choose **Aircall** integration. In the pop-up window click **Authorize** and follow the instructions below.

Click the "**+ Add Integration**" button

### Step 2: Log into your Aircall account Once clicked "Authorize", you will be taken to Aircall website, where you need to log into your account and grant access to Replyco app.

Once authorized, you need to choose phone numbers to integrate into Replyco:

Choose numbers you want to connect with Replyco

### All done! You are almost finished. To learn more about using the **Calls Module**, please visit [**this**](broken://pages/G2V4snqxvbRG7gIm1X2v) section of our Help Docs portal.

## Aircall features in Replyco Replyco pulls all of your Aircall calls, allows you to listen to them and view all the details you need to help your buyers.

You will see Call Details, like Customer Name, duration, Aircall user, etc. We also pull your **Aircall Labels** and **Aircall Notes**, so you always know how to treat your customers.

The Handy **Customer Details section** will show your buyer's **contact details** and previous **Orders/Tickets history**.

Customer Details with previous Orders & Tickets

The **In-Built Online Audioplayer** allows you to listen to your recordings without downloading them to your device.

### ### VIEW / EDIT To see Integrations that have already been added, go to **Admin > Integrations.** ![Click Admin => Integrations](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FeforYuWWaI6Jbpzbdu4s%2Fimage.png?alt=media\&token=a7dde1be-c9a7-4f06-bcd3-f0585c6dc55f) A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced. * A :green\_circle:**green status** means that the Integration **IS** configured correctly. * A :red\_circle:**red status** means the integration is **NOT** configured correctly.

#### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %}