> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/phone-systems/aircall.md).

# Aircall

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Calls (View & Edit)**
{% endhint %}

Replyco is always trying to suggest **the most efficient tools** to our clients and provide a **seamless** Customer Support experience. That is why we created Aircall integration that will allow you to **streamline** your phone support and **align it with Ticket & Chat correspondence**.

### Step 1: Start authorizing your Aircall integration

First of all, please ensure that you have all the access rights needed.

When you are ready, click the "**+ Add Integration**" button and choose **Aircall** integration. In the pop-up window click **Authorize** and follow the instructions below.

<figure><img src="/files/RRFKZ7SSrOMZwIpu8Eux" alt=""><figcaption><p>Click the "<strong>+ Add Integration</strong>" button</p></figcaption></figure>

<figure><img src="/files/SjF4uHrnFdSR0LXJalCE" alt=""><figcaption><p>Choose <strong>Aircall</strong> integration</p></figcaption></figure>

<figure><img src="/files/kx8mdvyeXnmpbjCvEvOV" alt=""><figcaption><p>Click "<strong>Authorize</strong>"</p></figcaption></figure>

### Step 2: Log into your Aircall account

Once clicked "Authorize", you will be taken to Aircall website, where you need to log into your account and grant access to Replyco app.

<figure><img src="/files/MC60E6Lv6xr2koCKa4Mb" alt=""><figcaption><p>Log into your Aircall account</p></figcaption></figure>

<figure><img src="/files/lBsNigoj0XjGsdGWc8nE" alt=""><figcaption><p>Authorize Replyco application</p></figcaption></figure>

Once authorized, you need to choose phone numbers to integrate into Replyco:

<figure><img src="/files/KGiVzomXLXelW475mffL" alt=""><figcaption><p>Choose numbers you want to connect with Replyco</p></figcaption></figure>

### All done!

You are almost finished. To learn more about using the **Calls Module**, please visit [**this**](broken://pages/G2V4snqxvbRG7gIm1X2v) section of our Help Docs portal.

<figure><img src="/files/MHKzly2BHuGuLLeVdGI8" alt=""><figcaption></figcaption></figure>

## Aircall features in Replyco

Replyco pulls all of your Aircall calls, allows you to listen to them and view all the details you need to help your buyers.

<figure><img src="/files/O4IvylKcBolTT84pv2FD" alt=""><figcaption><p>Calls List</p></figcaption></figure>

You will see Call Details, like Customer Name, duration, Aircall user, etc.

We also pull your **Aircall Labels** and **Aircall Notes**, so you always know how to treat your customers.

<figure><img src="/files/940rMTjzBQYIhwzqZBp5" alt=""><figcaption><p>Call Details, Aircall Labels &#x26; Notes</p></figcaption></figure>

The Handy **Customer Details section** will show your buyer's **contact details** and previous **Orders/Tickets history**.

<figure><img src="/files/taY1iWtvuB1Xmw5rfPev" alt=""><figcaption><p>Customer Details with previous Orders &#x26; Tickets</p></figcaption></figure>

The **In-Built Online Audioplayer** allows you to listen to your recordings without downloading them to your device.

<figure><img src="/files/rOIQF4yFp7AW9xJDuy5o" alt=""><figcaption><p>Online Audioplayer</p></figcaption></figure>

###

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

<figure><img src="/files/rmZtAUR1ozsbQrZYik8i" alt=""><figcaption></figcaption></figure>

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

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