# Auto-response Rules

Before setting up an auto-response rule, you need to create a template that is going to be sent.

## Step 1: Create an Auto-Response Template

In order to create a template, please visit the **Instant** **Tools => Templates** tab and press the **Create New** button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FJa9QQ6ZLPEX0DbiRIEyf%2Fimage.png?alt=media&#x26;token=fc8adb5e-ca03-4d00-83ad-00941c41828a" alt=""><figcaption><p>Visit the <strong>Instant</strong> <strong>Tools => Templates</strong> tab and press the <strong>Create New</strong> button.</p></figcaption></figure>

The following window appears on the right-hand side:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F4QR10i3neOal90VVImy2%2Fimage.png?alt=media&#x26;token=b81f82ad-f65f-45a1-84b8-7c6016ea85e8" alt=""><figcaption><p>Template Creation window.</p></figcaption></figure>

**Set a Template name**. This name will appear in the list of available templates when replying to a ticket.

**Type a text for your template**. This text will be inserted into the reply box when you choose a template.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FsXUx6CAP2uPmZ5Uk9PGl%2Fimage.png?alt=media&#x26;token=da019faa-10d4-4733-ac48-16244aec44e9" alt=""><figcaption><p>Template example.</p></figcaption></figure>

## Step 2: Creating an Auto-Response rule

Visit the **Instant** **Tools => Auto-response Rules** tab and press the **Create New** button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FhYF1tF97CkSmTnCASKL6%2Fimage.png?alt=media&#x26;token=baf9b8c2-82ff-49ae-a138-5856cb477432" alt=""><figcaption><p>Visit the <strong>Instant</strong> <strong>Tools => Auto-response Rules</strong> tab and press the <strong>Create New</strong> button.</p></figcaption></figure>

Once clicked, an Auto-Response rule creation window will appear:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FlsfRCRrJDygFvJuvlar5%2Fimage.png?alt=media&#x26;token=072e447f-2501-4123-9c95-d05d25f48d63" alt=""><figcaption><p>Auto-Response rule creation window.</p></figcaption></figure>

Here is the fields & settings description:

* **Rule Name**: this is the name of your AR rule;
* **Template to Send**: here you need to choose a template that this AR rule will send to your clients;
* **Integrations & Widgets**: here you need to decide what integration(s) or Replyco LiveChat widget(s) will be covered by this AR rule;
* **Date Range**: this option allows you to select whether the AR rule will work endlessly or within a certain date frame;
* **Delay Range**: this option allows you to define the number of minutes that should pass from the moment of a client's message arrival till the AR will be sent. It can be a certain value or a range when our system will pick the number of minutes randomly;
* **Frequency**: this option allows you to choose whether each customer's message in a ticket will be auto-replied or just the first one;
* **Send outside working hours**: this option allows the Auto-Response rule to refer to your Company's Working Hours (can be set up on a Company Settings page) and send ARs outside of them;
* **Days**: this setting allows you to define days of the week when this AR will be active;
* **Active between**: this setting allows you to define certain hours & minutes when this AR will be active during the days chosen in the previous setting;
* **Conditions**: this setting defines when exactly this AR should be triggered.

Once everything is set up, click Save:<br>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FFg4E94eflkRVwnbfpBzl%2Fimage.png?alt=media&#x26;token=de554171-2046-412b-83db-84cc242b7d9d" alt=""><figcaption><p>Once done, click <strong>Save</strong>.</p></figcaption></figure>

### All Done!

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}