Follow this step-by-step guide to receive Magento messages in your Replyco account by adding the Magento Integration.
In order to begin receiving customer messages and order information from your Magento stores(s), you'll need to connect your Replyco account to each Magento store.
Click + Add Integration at the top right of the app.
Select Magento from the list of integration options.

Step 1: Authorize

Step 2: Info

In order to integrate Magento store with Replyco, you will need to create a role and a user in Magento first.

1 - Magento, Create a Role

  • Log in to your Magento store.
  • Go to System > User Roles.
  • Click Add New Role, located on the right side of the screen.
  • Enter Replyco as the Role Name.
  • Enter your password to confirm your identity.
  • Click All under Resource Access for this Role. IMPORTANT!
  • Click Save.

2 - Magento, Add New User

  • Go to System > All Users.
  • Click Add New User.
  • Enter User Name (e.g. Replyco).
  • Enter First Name.
  • Enter Last Name.
  • Enter Email. This can be any email NOT already associated with this Magento account OR your original Magento Admin account.
  • Enter Password. Should be seven or more characters long and include both letters and numbers.
  • Confirm Password.
  • Select Interface Locale.
  • Go to User Role.
  • Find Replyco and assign a Role.
  • Click Save User.
Keep your Magento Window open. It will make referring back easier.
You have now created a new role and a new user in Magento. These are the details you will need to add into Replyco.

3 - Replyco, Enter Info

Return back to Replyco application and fill in the details below:
  • Enter Integration name.
  • Enter Username. This is the username you created in the previous step for Magento.
  • Enter Password. This is the password you created for your Magento user.
  • Enter API URL. This is a link to your Magento store ( e.g.
  • Enter a Display Email.
  • Click Authorize.


To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced.
  • A green status means that the Integration IS configured correctly.
  • A red status means the integration is NOT configured correctly.
DID YOU KNOW that Chat is available from within the app? Just click on the chat icon at the lower right side of your screen. A representative will be available during normal business hours (GMT+0).
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Step 1: Authorize
Step 2: Info