Tickets
Here are the articles in this section:
Inside a Ticket
Once you've integrated all of your selling channels with Replyco, communications from customers will come through as Ti...
Respond to a Ticket
Learn how to respond to Replyco Tickets. You can select from pre-formatted email templates or enter your message manuall...
Create a Ticket
The "Create New Ticket" button is used when initiating a fresh conversation. Follow this step-by-step process to create ...
Assign Ticket
Assigning Tickets enables you to set up rules for team members to respond to inquiries. Learn how to assign individual T...
How to Use Tags
You can use tags while writing a message to automatically insert customer, marketplace and shipping data to enhance prod...
Internal Notes
Adding internal notes to your tickets enables better message management and coordination with your customer support team...
Ticket Filters / Sorting
Replyco makes it easy to find the message you're looking for. Learn all about Ticket Filters and Sorting here.
Last updated 2 years ago