In order to begin receiving customer messages and order information from your Amazon stores(s), you'll need to configure both Replyco and Amazon with specific settings.
Click on + Add Integration at the top right of the app.
Select Amazon from the list of integrations.
Authorize Replyco to Sync with Amazon. Choose the country for your store and click Authorize. ❗ DO NOT CLOSE THIS WINDOW.
Amazon will open a new browser window. Log in to your account (if you're already logged in, you'll go straight to this page). Amazon will then display Replyco and our developer ID. Click Next.
Amazon will then ask you to confirm you understand that you're giving access to Replyco. Mark both checkboxes. Then click Next.
The next screen will confirm that Replyco can access your Amazon account and will provide you with all of the technical information you will need to enter into the Replyco app.
Return to the Replyco tab where you began. You’re now at Step 2. Click Continue.
Enter Integration Name.
Enter Seller ID (which can be found in the Amazon tab).
Enter MWS Authorization Token (also in the Amazon tab).
(Advanced) Check Custom SMTP Configuration ONLY if you DON'T want to use the API.
Click Copy Email Address and go to your Amazon Seller Central page.
Click on Your Seller Profile. You’ll need to update each marketplace as you add them in.
Click Edit for the marketplace you want to update.
Replace the Customer Service Email and Customer Service Reply To Email with the email address that you copied from Replyco.
Go to Settings > Notification Preferences.
Scroll down to Update Messaging Preferences. Click Edit.
Click on Add Another under each message type (e.g. Buyer Messages, Confirmation Notifications, etc.). Paste the email you copied from Replyco.
Go back to the Replyco screen. Scroll down and click on Done.
Then click the Finish button. WELL DONE!
To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced.
A green status means that the Integration IS configured correctly.
A red status means the integration is NOT configured correctly.