Follow this step-by-step guide to receive Amazon messages in your Replyco account by adding the Amazon Integration.
In order to begin receiving customer messages and order information from your Amazon stores(s), you'll need to configure both Replyco and Amazon with specific settings.
Please be sure to follow the instructions exactly as presented. You’ll be asked to open new windows in order to collect information to insert back into Replyco. DO NOT close the Replyco or Amazon windows, or tabs, until complete.
Amazon has several regions of presence. In order to cover a region, you need to integrate into Replyco your Master Seller account for that region. Here is an example: Amazon Americas: Integrating Amazon US will also cover CA & MX (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the US).
Amazon Europe: Integrating Amazon UK will also cover all European countries (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the UK).
Amazon Asia-Pacific: Integrating Amazon AU will also cover JP & SG (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for AU)


Click on + Add Integration at the top right of the app.
Select Amazon from the list of integrations.

Step 1: Authorize

  • Authorize Replyco to Sync with Amazon. Choose the country for your store and click Authorize.
  • Amazon will open a new browser window. Log in to your account (if you're already logged in, you'll go straight to this page). Amazon will then display Replyco and our developer ID. Click Next.
  • Amazon will then ask you to confirm you understand that you're giving access to Replyco. Mark both checkboxes. Then click Next.
  • The next screen will confirm that Replyco can access your Amazon account and will provide you with all of the technical information you will need to enter into the Replyco app.

Step 2: Details

Return to the Replyco tab where you began. You’re now at Step 2. Click Continue.

Step 3: Info

  • Enter Integration Name.
  • Enter Seller ID (which can be found in the Amazon tab).
  • Enter MWS Authorization Token (also in the Amazon tab).
  • (Advanced) Check Custom SMTP Configuration ONLY if you DON'T want to use the API.
SMTP allows Replyco to communicate directly with your server rather than using integration API functionality. This is an alternative method preferred by some customers. Recommended for advanced users only.
  • Click Authorize.

Step 4: Email

This is where you update Notification Messaging Preferences in Amazon. This is a very important step. Hang in there. We're almost done!
  • Click Copy Email Address and go to your Amazon Seller Central page.
  • Click on Your Seller Profile. You’ll need to update each marketplace as you add them in.
  • Click Edit for the marketplace you want to update.
  • Replace the Customer Service Email and Customer Service Reply To Email with the email address that you copied from Replyco.
  • Click Submit.
  • Go to Settings > Notification Preferences.
  • Scroll down to Update Messaging Preferences. Click Edit.
  • Click on Add Another under each message type (e.g. Buyer Messages, Confirmation Notifications, etc.). Paste the email you copied from Replyco.
  • Click Save.

Step 5: Update your Order Reports Permissions

Visit Amazon Seller Central => Orders => Order Reports => Add or remove order report columns
Enable ALL Reports for Replyco.

Step 6: Finish

  • Go back to the Replyco screen. Scroll down and click on Done.
  • Then click the Finish button. WELL DONE!
Connecting more than 1 Amazon store? Be sure to log out of the previous store BEFORE beginning the Integration process again.


To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced.
  • A green status means that the Integration IS configured correctly.
  • A red status means the integration is NOT configured correctly.
DID YOU KNOW that Chat is available from within the app? Just click on the chat icon at the lower right side of your screen. A representative will be available during normal business hours (GMT+0).
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Step 1: Authorize
Step 2: Details
Step 3: Info
Step 4: Email
Step 5: Update your Order Reports Permissions
Step 6: Finish