Your step-by-step guide to adding the Gmail Integration to your Replyco account. Follow this checklist to view and reply to all Gmail messages in one hub.
Replyco can pull messages from your Gmail account so all of your messages are in one centralized location. This is ideal for any role-based accounts ([email protected]) that multiple users will need access to.
WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
Step 1: Add A New Integration
Click on + Add Integration at the top right of the app.
Step 2: Choose Gmail
Select Gmail from the list of currently available Replyco Integrations.
Step 3: Info
Enter the Integration name.
Step 4: Authorize
Click Authorize (a second time). This will open a new window where you'll be asked to log in or choose an existing account you're already logged in to.
A non-verified app security window may appear. This is normal as we are in the process of verification and will not cause any harm to your account.
Just click on Go to replyco.com (unsafe).
Click Allow in the next TWO pop-up windows. This will give Replyco access to your messages and settings.
Click Allow (again), then confirm your choices.
You will see this pop-up window in the Replyco app with the text that your new integration has been successfully saved. However, you still need to complete a couple more steps to complete the integration.
Step 5: Confirm with Google, Check Activity
Google will send an email to confirm that you have granted access to Replyco.
Find the Google Email
Click Check activity.
Click Yes, it was me.
VIEW / EDIT
To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced (if applicable).
A green status means that the Integration IS configured correctly.
A red status means the integration is NOT configured correctly.
DID YOU KNOW that Chat is available from within the app? Just click on the chat icon at the lower right side of your screen. A representative will be available during normal business hours (GMT+0).