Use this Settings guide to manage company information, change your password, and configure your SLA and priorities.
Go to Admin > Settings.
Update your Address and/or Billing Address.
Set a Working Time (24-hour clock) for hours of operation (this helps in establishing SLA).
Select how long you wish to Save Tickets for by selecting the number of months from the drop-down.
Priorities and SLA
In this tab, you can also configure your SLA and Priorities. Click on Create new. Give a Priority name, respond and resolve time. To edit, click on the Pencil icon net to the Priority. To Delete, click on the Trash icon.