From the left-hand side of your screen, navigate to your Tickets, and select the ticket that you would like to add a note to.
Upon opening a ticket, you will see the Notes section in the right-hand panel, beneath the Customer Details box. Click the + Add New button.
In the text box, write your note, informing your team members of any information relevant to the customer query. Once you're done, hit Save.
That's it! Your note is now available to your team members.
Simply click the pencil icon next to your note to edit it, or the trashcan icon to delete it.
Clicking the Sync Notes with Linnworks button will add notes from Linnworks into the Replyco ticket, as well as send Replyco ticket notes over to the Linnworks system.