Need to get the attention of a team member when adding a note to a ticket? Our Notes Mentioning feature makes that a breeze.
When viewing a ticket or order, click +Add New next to Notes.
To include a mentioned, start by typing the @ symbol and a list of team members will appear for selection.
Select the team member(s) and continue adding your notes.
Once the note is saved, the team member you mentioned will be notified immediately.