How to Set Up Live Chat for Shopify

Follow this step-by-step guide to add the Replyco Live Chat feature to your Shopify store.

Adding a Live Chat feature to your Shopify website allows you to effortlessly connect with website visitors while offering a streamlined customer service experience. For this you’ll need access your Shopify account, but to start, head over to your Replyco home screen.

Step 1: Go to Tools

To set up Replyco Live Chat, first go to the Tools tab, then select the Widgets tab.

Step 2: Create a New Widget

From the widgets page, click the "+ Create New" button.

Step 3: Set Up Your Live Chat Appearance

Here you will set up the title, appearance and messaging of your Live Chat Widget, as well as assign Live Chat users. Once you’re done, click the Save button at the bottom of the screen.

Theme: Select a color for your live chat widget.

Background Color: Select the color that appears behind the chat window.

Position: Choose whether the Live Chat widget appears on the left-hand or right-hand side of the screen.

Working days / Working hours / Holidays: Selecting your business hours and days of operation, as well as the holidays on which your team isn't available, will determine when web visitors see the "During business hours" or "Outside business hours" message.

Responsible users: Assign which team members will be able to receive and respond to live chat messages from the Instant Messages tab of Replyco.

Chat title: Give your chat a title — this is what web visitors will see immediately after clicking on the Live Chat widget, but before starting a conversation.

Introductory message: Give your chat an introductory message, such as "How can we help you?" This will be displayed at the top of the chat widget after starting a conversation.

During business hours message: Write a message that will appear on the Live Chat widget during normal days / hours of operation, as specified above.

Outside business hours message: Write a message that will appear on the Live Chat widget when your team is unavailable, as specified above.

Show welcome message: Leaving this slider in the "On" position will display the "Introductory message" above the Live Chat widget icon at all times.

Play sound for new messages: Leaving this slider in the "On" position will trigger a sound when new messages are sent or received in the Live Chat widget.

Other than “Holidays” all fields must be completed in this step before proceeding.

Step 4: Copy the Live Chat HTML Code

Select your newly created Live Chat widget from the Widgets screen. Then, click on the Installation tab and select "Copy" to the right of the HTML code.

In order to proceed with the next steps, you will need access to your Shopify store’s administrative tools.

Step 5: Head Over to Your Shopify Store

Now, go to your Shopify website’s admin dashboard. On the left-hand side, under the category SALES CHANNELS, select the Online Store tab and then click the Themes tab.

Step 6: Edit Your Shopify Theme

On the right-hand side on the screen click the the Actions bar for your Current theme, and from the drop-down menu select the option Edit code.

Step 7: Paste the Live Chat HTML Code

Ensure that you are editing the "theme.liquid" html page under the Layout section — it should be opened by default.

Just before the closing </body> tag, paste the Live Chat HTML code we copied earlier.

When you’re finished, click "Save" in the upper-right-hand corner of the screen

All Done!

Your Live Chat widget will now appear on all pages of your Shopify website. All of the Live Chat messages you receive will appear in the Instant Messages tab of your Replyco home screen.

Using Replyco Live Chat

Using your Replyco Live Chat widget couldn't be simpler. Navigate to the Instant Messages tab of the Replyco Home screen.

From here you can view and respond to all of your Live Chat messages.