Replyco Documentation
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  • 👋Welcome to Replyco Helpdesk
  • Getting Started
    • 🧑‍💻User Guide
    • 🧑‍💼Moderator Guide
    • 💼Administrator Guide
  • Main Sections
    • ➕Adding Accounts
      • Marketplaces
        • Amazon
        • Cdiscount
        • eBay
        • Etsy
        • Fruugo
        • Wish
      • Webstores
        • BigCommerce
        • Magento 2.0+
        • Shopify
        • Shopline
        • WooCommerce
      • Live Chats
        • Replyco Live Chat
          • Universal Instruction
          • For Magento Website
          • For BigCommerce Website
          • For Shopify Website
          • For WordPress Website
      • Social Media
        • Facebook Messenger
        • Instagram
        • Telegram
        • WhatsApp
      • Email Accounts
        • Add your Mailbox via Forwarding
        • Add your Mailbox via Custom SMTP settings
        • Switching from Forwarding to Custom SMTP
        • Gmail
        • Outlook
      • Phone Systems
        • Aircall
      • Order Management Systems
        • Billbee
        • Brightpearl
        • ChannelAdvisor
        • Katana
        • Linnworks
        • Veeqo
    • 🤖Working with Modules
      • Tickets
        • Ticket Lists
        • Inside of a Ticket
        • Ticket Creation & The Global Search Function
      • Instant Messages
        • Overview
        • Inside of a Convo
      • Cases
        • Overview
        • Case List
        • Inside of a Case
          • Case Information
          • Available Actions
      • Feedback
        • Overview
        • Feedback Requests
        • Feedback List
        • Inside of a Feedback
    • 🎨User Account Settings
      • Personal Information, Notifications & Security
      • User-specific Settings
        • Ticket-related Settings
        • UX/UI Settings
        • Action-related Settings
    • 🛍️Customers, Orders & Products
      • Customers
      • Orders
      • Products
    • 🛠️Organizing & Automatization
      • Tickets
        • Organizing Tools
        • Automation Tools
        • Additional Tools
      • Instant Messages
        • Templates
        • Auto-response Rules
        • Transcripts
      • Cases
        • Templates
      • Feedback
        • Feedback Rules
    • 📊Dashboards & Reporting
      • Dashboard System
      • Reports/Exports
    • 📋Administrative Processes
      • Company Settings
      • User Management
      • Billing Details
    • 📱Mobile Application
  • Other
    • Main Features
      • 🪄Artificial Intelligence [AI]
    • Best Practices
      • How to change a Date Format
  • Troubleshooting
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On this page
  • Here's how it works...
  • If you are new to Replyco
  • If you are an advanced Replyco user

Welcome to Replyco Helpdesk

Replyco help documentation is designed to provide step-by-step instructions on configuring, using, and managing the system from a team-based and marketplace perspective.

NextUser Guide

Last updated 11 months ago

Here's how it works...

If you are new to Replyco

Not sure where to begin your journey and start using Replyco successfully? Please take a look at our G E T T I N G S T A R T E D section on your left-hand side.

Use our carefully compiled Guides and we will lead you through all the main aspects of our App by hand.

If you are an advanced Replyco user

Already using Replyco, but forgot some things or bumped into a question or an issue? Check out the M A I N S E C T I O N S of our Help Docs on your left-hand side.

For your convenience, we grouped every aspect of our App into comprehensible sections.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: (lower right of the App)

Email: help@replyco.com

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