Shopify

Follow this step-by-step guide to receive Shopify messages in your Replyco account by adding the Shopify Integration.

In order to begin receiving customer messages and order information from your Shopify stores(s), you'll need to connect your Replyco account to each Shopify store and set up Email Forwarding.

IMPORTANT: You MUST complete ALL 3 steps below (Step 1: Info; Step 2: Authorize; Step 3: Set up Email Forwarding) in order for this integration to function properly.

Click + Add Integration at the top right of the app.

Select Shopify from the list of integration options.

Step 1: Info

  • Add Integration name (e.g. Shopify UK).

  • Enter a Shop URL (e.g. https://yourshopname.myshopify.com/)

  • Enter the Display Email (the email that will display to customers)

  • Enter the Send Name as (the name you will display to customers)

  • (Advanced) Check Custom SMTP Configuration ONLY if you DON'T want to use the API.

SMTP allows Replyco to communicate directly with your server rather than using integration API functionality. This is an alternative method preferred by some customers. Recommended for advanced users only.

  • Click Authorize.

Step 2: Authorize

Log in to your Shopify store. Stay logged into your Replyco account as well. You'll need to be logged in to both so we can connect them together.

A secondary screen will ask you to continue with authorization.

Press the Authorize button.

You will be automatically redirected to your Shopify account.

  • Log in using your credentials (if not already logged in).

  • Click on the "green" Install App button.

You'll be redirected to Replyco with the Shopify App validating in the background.

Step 3: Set Up Email Forwarding

** REMINDER: You must configure Email Forwarding in order to complete your Shopify setup and begin receiving messages. **

  • Copy the email address in the box provided. This is a special email address that Replyco provides.

  • In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopify store.

  • Paste the address you copied from Replyco and save.

  • Return back to the above screen in Replyco and click Yes. Email forwarding has been set up.

Alternatively, if you've already closed this window, but need to get find the special Replyco email address, follow these steps:

  • Go to Admin > Integrations.

  • Click on the Shopify integration you want to edit.

  • Copy the Replyco email to your clipboard by clicking on the box.

  • In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopify store.

  • Paste the address you copied from Replyco and save.

Your Shopify account is now active. Well done!

It takes a few minutes for messages to begin appearing in your account. If you don't see anything after 10 minutes, and you've verified that new messages have in fact been received in your host account, please contact support.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced.

  • A green status means that the Integration IS configured correctly.

  • A red status means the integration is NOT configured correctly.

DID YOU KNOW that Chat is available from within the app? Just click on the chat icon at the lower right side of your screen. A representative will be available during normal business hours (GMT+0).