Get started with sign up! To do that, go to the link: https://app.replyco.com/signin
After registration, first let’s add your integrations. You can add as many integrations as you want. Step-by-step instructions for integrating all accessible sales platforms are available on the left-hand side.
To do this, click "Add Integration".
And then select an icon below to add all your sales channels and help your customers wherever they may be - all from one dashboard.
If you want:
to give access to other members of your team
view the status of your integrations
set up Priorities and SLA
change your password
go to the Admin documentation for detailed instructions.
How to create:
new Templates and set up auto-responses to save time
you can find here:
For detailed information on working with tickets:
how to respond
assign to the right person
split into labels
On the Dashboard, the following information will be available:
the number of tickets per Integration accounts, per Marketplaces
top 5 Customers by Tickets Count
how many tickets are resolved/not resolved
how many tickets are new for today and for last 30 days.